TCPSL launches Indicash in Mysore

25th September, 2013


Tata Communications Payment Solutions Limited (TCPSL), a wholly-owned subsidiary of Tata Communications Limited, today inaugurates Indicash ATMs in Mysore, simultaneously launching more than five ATMs across the city of Mysore. TCPSL’s first white-label ATM was launched in Chandrapada village, Thane District, Maharashtra on the 27th of June 2013. This is in keeping with the Reserve Bank of India’s (RBI) vision to accelerate growth and improve ATM penetration across the country.


TCPSL plans to deploy a minimum of 1,000 Indicash ATMs in Karnataka, a region which plays a vital role in the company’s rollout plans of 15,000 Indicash ATMs across India over the next three years.  TCPSL’s aim of enabling financial empowerment to users across India will see a strong focus on regions like Karnataka to empower tier 2 and tier 3 towns. In phase one (to be complete by the end of September 2013), TCPSL will be rolling out 150 Indicash ATMs in the state of Karnataka covering districts such as Bengaluru, Mysore, Hubli-Dharwar and the North Karnataka Belgaum region.


Mr. Sanjeev Patel, CEO, Tata Communications Payment Solutions Limited says, “Indicash network marked its foray in the state of Karnataka last month with its inauguration in Bengaluru. We are glad to bring the network to Mysore today. The district of Mysore being a prominent educational, industrial and tourist hub is a key market for us to drive ATM accessibility. Our endeavour is to make ATM services available across urban as well as semi-urban and rural locations which have had negligible or minimal banking infrastructure. Indicash ATMs have been designed to provide a user-friendly and intuitive consumer interface that will simplify the banking experience for the end user.”


The Indicash ATM was designed on the back of in-depth consumer research conducted by TCPSL across the country. It analysed the main concerns around the use of ATMs and found these primarily to be issues like short dispensation of cash, complex user interfaces, the swallowing of ATM cards by the machines and privacy/security issues - especially in tier 3 cities and rural locations.


All Indicash ATMs have been designed to guard against these situations, making banking safer, more reliable and stress-free. Key features include: dip machines that ensure cards are not swallowed by the machine; a simple, intuitive interface with multi-lingual messaging; and privacy screen filters, key pad shields and electronic surveillance to enable secure transactions. For Mysore and the rest of the state, these ATMs have been customised with menu instructions in Kannada.


Along with regular cash and non-cash services such as cash withdrawals, balance enquiries, mini-statements and PIN changes, in the second phase of its roll-out, the Indicash ATMs plans to offer value-added and utility services to customers with offers and third party promotions. As per RBI regulations for use of ‘other bank ATMs’, Indicash ATMs will accept all domestic debit cards with the first five transactions per month being free.