At Tata Communications, we value your privacy. Regardless of whether you are our
customer, a visitor to one of our various Tata Communications websites, or someone
we deal with in our ordinary course of business, protecting your privacy is important
to us and is a responsibility that we take very seriously.
how we collect, use, and disclose information that we obtain and what your rights
are in this regard. This Policy applies to the Tata Communications Group of Companies,
which includes Tata Communications Ltd. and all its wholly-owned subsidiaries. For
the purposes of this Policy, any reference to “Services” is a reference to all the
products and services offered by Tata Communications, whether available online or
offline, and any reference to “Sites” is a reference to any of the Tata Communications
websites (including any mobile version of such websites), whether operated under
the banner of Tata Communications or a brand name that we wholly own.
By using our Sites or our Services, or otherwise providing
information to us, you agree that your personal information will be handled as described
in this Policy. You also agree to the terms for accessing and correcting data as
described in this Policy. Your use of our Sites or Services, and any dispute over
privacy, is subject to this Policy and our Terms of Service
(which are incorporated by reference into this Policy). Depending upon your interactions
with Tata Communications, other terms may also be applicable to you.
THE INFORMATION WE COLLECT
Information We Collect Directly From You.
When you communicate or do business with
us, we collect information from you, and this may include personal information.
For example, we collect information from you when you sign up for our Services,
create an online account with us, make a purchase, request information, submit a
trouble ticket, participate in a contest or survey, or otherwise contact us. The
type of information that we collect depends on your interaction with us, but may
include, where permitted by applicable law, the following: your name, company name,
email address (business or personal), mailing/billing address (business or residential),
credit card/billing information, telephone number (business or personal), and any
other information that you choose to provide.
Information We Collect Automatically. We automatically collect the following information
about your use of our Sites or online Services through cookies, web beacons, log
files and other technologies: your domain name, your browser type and operating
system, web pages you view, links you click, your IP address, the length of time
you visit our Sites or use our Services, your activities on our Sites or Services
(including your movement through our Sites), and the referring URL or the webpage
other Tracking Mechanisms” below for more information.
We may use the information we collect from you in
aggregated form or we may associate it with your username and other personal information
that we collect about you. We may also combine information collected about you on
one of our Sites with information collected through one or more of our other Sites
or through your use of our Services for the same purposes as we would use such information
in non-combined form. We explain how we use and disclose the information we collect
about you below.
Information About Your Use Of Our Services. Where permitted by applicable law, we also collect
information about your use of our telecommunications and interconnected voice over
internet protocol (VoIP) services (including services purchased offline), such as
call records (excluding the content of the calls), minutes used, features used and
traffic data, amongst other data.
Information We Collect About You From Third
Parties. We also may collect information
about you, such as name, contact, or demographic information from third party sources,
such as research service providers. Where permitted by applicable law, we may combine
this data with information that we already maintain about you. We will use this
information as described in this Policy.
HOW WE USE THE INFORMATION WE COLLECT
We use the information that we gather about you for
the following purposes:
- To provide our Services
to you, to communicate with you about your use of our Services, and to fulfill your
- For the purpose for which
you specifically provided the information to us, including, to respond to your inquiries,
to provide any information that you request, to address trouble tickets, and for
providing customer service.
- Where permitted by applicable
law, to deliver customized content to you, to offer location customization, personalized
help and instructions, and to otherwise personalize your experiences while using
our Sites or our Services.
- For marketing and promotional
purposes, for example, where permitted by applicable law, we may use your information,
such as your email address, phone number, or mailing address to contact you with
newsletters, special offers and promotions, or to otherwise contact you about products
or information we think may interest you including voice, data, and internet communications
products and services, as well as to track the success of our marketing and advertising
- As permitted by applicable
law, to assist us in advertising our products and services in various mediums including,
without limitation, sending promotional emails, advertising our services on third
party sites and social media platforms, direct mail, and by telemarketing.
- To better understand how
users access and use our Sites and Services, both on an aggregated and individualized
basis, to administer, monitor, and improve our Sites and Services, for our internal
purposes, and for other research and analytical purposes.
- To protect our customers,
employees or property — for instance, to investigate fraud, harassment or other
types of unlawful activities involving Tata Communications or other carriers that
we do business with, and to enforce this Policy, as well as our Terms of Service.
HOW WE SHARE THE INFORMATION WE COLLECT
We may share your information as follows:
We may disclose the information we collect from you to our subsidiaries. Our subsidiaries may use your information
for the purposes indicated in this document, including, to market their products
and services to you, to the extent permitted by law.
- Marketing Partners.
We may jointly offer a product or service, such as voice, data and internet communications
products and services, with third parties who are system integrators, resellers,
solution partners, network partners and affinity organizations. If we do so, we
may share your information, such as your email address, phone number, or mailing
address, with these third parties to assist in providing and marketing that product
or service to you, as well as to enable the third parties to market their
own products and services to you. We also may share your information with companies
that are system integrators, resellers, solution partners, network partners and
affinity organizations, and whom we believe might offer products and services of
interest to you; these companies may market to you, and may share information with
you about their voice, data, and internet communications products and services.
- Service Providers.
We may disclose the information we collect from you to third party vendors, service
providers, contractors or agents who perform functions on our behalf. We take steps
to ensure that third party contracts contain appropriate data protection and security
language. These third parties include other carriers or providers where necessary
to provide our Services or fulfill your requests or orders, as well as entities
that provide website hosting, service/order fulfillment, customer service, and credit
card processing, among others.
We may also share your information in the following circumstances and with the following
- Other Purposes
for Which We May Seek Your Consent: From time to time, we may
seek your consent to use your information for a purpose not described in this Policy.
We may also share your personal information with third parties under other circumstances
where we have your consent. For example, we may offer you the opportunity to participate
in a survey or promotion; where applicable, your information will be used and shared
as described in the instructions/rules to that survey and/or promotion.
- Business Transfers.
If we are acquired by or merge with another company, or if substantially all of
our assets are transferred to another company (which may include as part of bankruptcy
proceedings), we may transfer the information we have collected from you to the
- In Response
to Legal Process. We may disclose the information we collect from
you in order to comply with applicable law, judicial proceedings, a court order,
or other legal process, such as in response to a court order or a subpoena.
- To Protect
Us and Others. We may disclose the information we collect from you
where we believe it is necessary to investigate, prevent or take action regarding
illegal activities, suspected fraud, situations involving potential threats to the
safety of any person, violations of our Terms of Service or this Policy, or as evidence
in litigation in which we are involved.
- Aggregate and
De-Identified Information. We may share aggregate or de-identified
information about users with third parties for marketing, advertising, research
or similar purposes.
If you submit your resume or otherwise apply for a
job with Tata Communications, we use and disclose the information you submit for
employment consideration only unless we otherwise obtain consent from you.
On our Site, we and our third party service providers
as well as other tracking mechanisms such as clear GIFs or pixel tags, to track
information about your use of our Sites or Services, to facilitate your use of our
Site and Services, to improve our Site and Services, for advertising purposes (including
to evaluate the success of our advertisements), and as otherwise described in this
We may combine this information with other personal information we collect from
you. In addition, we and our service providers may use clear GIFs in HTML e-mails
to our customers, to help us track e-mail response rates, identify when our e-mails
are viewed, and track whether our e-mails are forwarded. For information on
the specific tracking mechanisms that we use on our Sites and the purposes for which
we use such tracking mechanisms and how to disable them, please see our
Currently, our Sites do not recognize browser requests
however, you may disable cookies yourself through your browser settings. You also
may opt-out of targeted advertising, as mentioned below.
Third-Party Ad Networks
We may use third parties such as network advertisers
to display advertisements about Tata Communications on third party websites. Network
advertisers display advertisements on third-party sites, based on your visits to
our Sites as well as other websites. This enables us and these third parties to
target advertisements by displaying ads for products and services in which you might
Third party ad network providers, advertisers, sponsors
clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their
ads, to personalize advertising content to you, and to track your movements on our
Sites and on other third party sites. These third party cookies and other
this one. We may provide these third-party advertisers with de-identified information
about your usage of our Sites and our Services, as well as aggregate information
about visitors to our Sites and users of our Services; however, we do not share
your personal information with these third parties.
You may opt-out of many third-party ad networks, including
those operated by members of the Network Advertising Initiative (“NAI”), the Digital
Advertising Alliance (“DAA”), or, in Europe, the European Interaction Digital Advertising
Alliance (“EIDAA”). For more information regarding this practice by NAI, EIDAA
members and DAA members, and your choices regarding having this information used
by these companies, including how to opt-out of third-party ad networks operated
by NAI, DAA, and EIDAA members, please visit their respective websites:
COMMUNICATIONS AND MARKETING
Where permitted by applicable law, we may send periodic
promotional or informational emails to you. You may opt-out of such communications
by following the opt-out instructions contained in the e-mail or through the instructions
in this link: http://info.tatacommunications.com/UnsubscribePage.html. Please note that it may take up to 10 business days
for us to process opt-out requests. If you opt-out of receiving emails about recommendations
or other information we think may interest you, we may still send you e-mails about
your account or any Services you have requested or received from us.
USER GENERATED CONTENT
We may invite you to post content on our Sites, including
your comments, pictures, and any other information that you would like to be available
on our Sites. If you post content to our Sites, the information that you post will
be available to other visitors to our Sites. If you post your own content on our
Sites or Services, your posting may become public and we cannot prevent such information
from being used in a manner that may violate this Policy, the law, or your personal
Our Sites and our online Services may contain links
to third-party websites. Any access to and use of such linked websites is not governed
by this Policy, but instead is governed by the privacy policies of those third party
websites. We are not responsible for the information practices of such third party
Our Sites may include social media plugins such as
"like" and "share" buttons. By clicking on such a plugin, the data you want to like
or share will be provided to the relevant social media site. We are not responsible
for the practices of such third party social media sites once you have clicked on
any such "like" or "share" button. We will not collect any data about you
from social media sites.
To prevent unauthorized access, maintain data accuracy
and ensure the correct use of information, we have put in place physical, electronic,
and managerial procedures to safeguard and secure the information we collect through
our Sites and the provision of our Services. Despite our best efforts, you will
appreciate that no data security measures can guarantee 100% security.
You should therefore take steps to protect against
unauthorized access to your password, phone and computer by, among other things,
signing off after using a shared computer, choosing a robust password that nobody
else knows or can easily guess, and keeping your log-in and password private. We
are not responsible for any lost, stolen or compromised passwords, or for any activity
on your account via unauthorized password activity.
Special Information for Consumers in California,
If you are a resident of California, U.S.A, you may
request a list of certain third parties to whom we have disclosed personally identifiable
information about you for their own direct marketing purposes. You may make one
request per calendar year. In your request, please attest to the fact that you are
a California resident and provide a current California address for your response.
You may request this information in writing by contacting us at: Legal Compliance. Please
allow up to thirty (30) days for a response.
HOW TO ACCESS, CORRECT, AMEND OR DELETE YOUR
To access, correct, amend, or delete your account
information and other personal information that the Company may be storing about
you (for example, your name, address, or billing information), you may contact your
customer service representative or send an email to the following address:
Legal Compliance. To protect your
privacy and security, we will also take reasonable steps to verify your identity.
TRANSFER OF PERSONAL INFORMATION BETWEEN COUNTRIES
Tata Communications may transfer personal information across national borders. Your
personal information may be transferred to and processed by other Tata Communications
entities and third parties for the following purposes, where permitted by local
law: to fulfill our contractual obligations to you, to manage your account, for
business operations (e.g., order management, billing, client services), to monitor
compliance with our policies and procedures, to improve our products and services,
to monitor compliance with law, and for other purposes for which we may notify you
from time to time. We may also transfer your personal information to third party
service providers from whom we purchase software that we use for the purposes of
managing your account, business operations, and, in accordance with applicable law,
identifying new products or services which may be of interest to you. These third
party service providers host our data and may use a cloud solution and store data
in the United States.
Such other Tata Communications entities and third
parties may be located outside of your country of residence and that transfers to
the same may include transfer to, and processing in, countries such as the United
States and India which may not provide an equivalent level of data protection laws
as the laws in your country of residence.
Any such transfer will occur either on the basis of
any consent you have provided or on the basis of EU Commission-approved model clauses
(which seek to ensure an equivalent level of protection for your personal information
as provided by your country of residence). As a result of such transfers, your information
may be subject to access by law enforcement and government entities in countries
other than your country of residence, including courts and tribunals in accordance
with laws applicable in those jurisdictions.
Tata Communications takes steps to ensure that your
personal information is protected when transferred to and processed by these Tata
Communications and other entities, and to ensure that such processing complies with
applicable laws. If you have questions about the third parties to whom we have transferred
your information, you may email us at Legal Compliance.
CHANGES TO THIS POLICY
This Policy is subject to change, and any changes
to this Policy will be posted on our Sites. All information submitted through the
Sites to Tata Communications is subject to the terms and conditions of this Policy,
HOW TO CONTACT US
If you have any questions, or if you believe there
has been a violation of this Policy, you may contact us at Legal Compliance or in writing
Tata Communications International Pte. Ltd.
Tata Communications Exchange
35 Tai Seng St. #06-01
for details on the data controller for our Sites.